Frequently Asked Questions

No, returns are only accepted within 15 days of delivery. After this window closes, items cannot be returned or exchanged. Make sure to initiate your return within the timeframe to ensure eligibility.

No, we do not offer refunds. We provide store credit for all returns, which can be used toward any products on our website. Store credit does not expire and offers the same value as your original purchase.

Yes! Exchanges are available within the 15-day return window. Follow the same return process and let us know what item you'd like to exchange it for. We'll send out your replacement once we receive your original item.

Contact us immediately with photos of the damage. We'll cover return shipping and send a replacement or issue store credit at full value. Damaged items are our responsibility and we'll make it right.

Once we receive and inspect your return, we'll issue store credit within 5-7 business days. You'll receive an email confirmation when your credit has been applied to your account.

Yes! Your store credit will be available in your account immediately after it's issued and can be used for any purchase on our website. There are no restrictions or expiration dates on your credit.

We offer competitive shipping rates. Shipping costs vary based on your location and selected shipping method. Some orders may qualify for free shipping based on order value. Check shipping costs at checkout before placing your order.

If your order hasn't shipped yet, we may be able to change the address. Contact us immediately at essentialslega@gmail.com with your order number and new address. We'll do our best to accommodate the change.

We take full responsibility for your package until it reaches you. If your package arrives damaged or doesn't arrive, please contact us within 30 days with your tracking number and photos of the damage. We'll send a replacement or issue a refund.

Orders are not processed on weekends or holidays. Orders placed on Friday will be processed on Monday. All delivery times are business days. We ship via USPS and UPS, both of which operate Monday through Friday.